Last updated 27 July 2026.
Because every piece is inspected and packed by hand, we accept a return or replacement in a specific set of cases only: the piece has arrived broken or damaged in transit, the piece is defective, or the wrong item has been delivered. We are not able to accept returns for a change of mind, or because a colour, size or shade looked different on your screen.
1. A continuous unboxing video. You must record a single, unbroken video that begins before the sealed parcel is opened and runs without any cut or pause until the piece is completely unwrapped. This video is how we verify a transit-damage or wrong-item claim, and a claim cannot be processed without it. Please do not skip it, even for a piece you are excited to open.
2. Intimation on WhatsApp the same day. You must report the problem to us on WhatsApp at +91 98705 17140 on the same day your parcel is delivered, attaching the unboxing video and clear photos of the issue. Reports raised after the day of delivery cannot be accepted, as we are unable to verify when or how the damage occurred.
Once we have received the unboxing video and confirmed the issue, we dispatch a replacement of the same piece at no cost to you. If that piece is out of stock, we issue a full refund instead. You do not pay return shipping on a verified damage or wrong-item claim.
Where a refund applies, prepaid orders are refunded to the original payment method within 5 to 7 working days of the claim being approved. Cash on delivery orders are refunded by UPI or bank transfer to an account you nominate.
An order can be cancelled free of charge any time before it is dispatched. Once the parcel has been handed to the courier it can no longer be cancelled, and any issue is handled through the damage and wrong-item process above.
Artificial jewellery is a hygiene-sensitive, easily-damaged product at a low price point. The unboxing-video and same-day rules let us stand fully behind every parcel against breakage and courier errors, while keeping prices low for everyone. Thank you for understanding.
